These terms are an agreement between you and Jordan MacKenzie (“Nickel”, “we”), which runs Nickel at playnickel.com. By using Nickel you agree to them. If you use Nickel for a band, you also agree to the “For bands” section.
What Nickel is
Nickel lets people at a live show ask the band for songs from the band's jukebox (its song list), react, and optionally tip. Nickel shows song titles only; it doesn't play, stream or sell music. The band decides what to play. A band page can link to the band's own videos and music on other services (such as YouTube, Spotify or SoundCloud). Those open in that service, under its own terms; Nickel doesn't host or play them.
For everyone
Asks
- Asking for a song is always free and never needs an account.
- An ask is a request, not a booking. The band plays what fits the room and may play your song, play it later, or not play it. Nobody is told when a band passes.
- There are limits to keep things fair, such as one ask per song per night and a few asks per phone every 10 minutes.
Tips
- Tips are optional thank-yous to the band. A tip never buys a song, changes the order of anything, or guarantees anything.
- Tips are paid by card through Stripe and go to the band. Only the band can refund a tip, until the Tuesday night after it was sent. If you tipped by mistake, ask the band. After that, tips are final except where the law requires or in cases of fraud.
What you post
- Keep names, dedications, profiles and messages respectful. No harassment, hate, threats, sexual content about others, or anything illegal.
- Don't post phone numbers, links or other people's private information. Our filter blocks some of this automatically.
- You keep ownership of what you post, and you let us show it in Nickel as part of running the service (for example, your dedication on the board).
- We, and bands, can hide or remove anything that breaks these rules, and we may limit or close accounts or block phones that abuse Nickel.
- If you think something on Nickel (a logo, photo or text) uses your copyright or trademark without permission, email hello@playnickel.com with a link to it and we'll review it and take it down where appropriate.
Your account
- You must be at least 16 to make an account. Asking for a song doesn't need one.
- Keep your login safe; you're responsible for what happens under your account.
- You can delete your account at any time.
For bands
- You're responsible for your band page, jukebox, shouts and anything your members post, and for having the right to use your name and logo.
- Only link videos and music that are yours, or that you have the right to share. We may remove a link, for example if someone reports it.
- Nickel doesn't play music. Licensing for live performances is between you and the venue, as it would be without Nickel.
- Anyone you give “Can manage Backstage” can change your band page, run nights and manage members.
Tips, fees and payouts
- Whoever connects the band's Stripe account must be at least 18 (or the age of majority where they live) and allowed to act for the band.
- To receive tips, your band connects a Stripe account and agrees to Stripe's terms (including the Stripe Connected Account Agreement). Stripe verifies your identity and pays out to your bank. We never store bank details.
- Fees on each tip: Stripe's card processing (2.9% + C$0.30 for Canadian cards; other cards can cost more) on every plan, plus Nickel's share: nothing at your first 3 shows, then 5% on the Free plan, or 2.1% on House Band (C$7.99 a month). We show you what you'll take home.
- Stripe pays out weekly, every Wednesday, to your band's bank account. Stripe may hold or delay payouts under its own rules.
- You can refund a tip from Backstage until the Tuesday night after it was sent, before Wednesday's payout. After that, it's final. The tip and Nickel's share go back to the person who tipped, and the money comes out of your band's Stripe balance.
- If the person who tipped disputes the charge with their bank, the tip comes back out of your band's Stripe balance while the bank decides. If the bank rules for you, it's returned to you.
- If a tip is refunded or disputed, Nickel covers Stripe's fees that can't be recovered, including dispute fees. We'll give at least 30 days' notice before changing this.
- House Band renews every month until you cancel, and we show the price before you subscribe. You can cancel at any time in Backstage in a couple of taps; it ends at the end of the month you've paid for. We may change fees with at least 30 days' notice.
Your first 3 shows
- Every band's first 3 shows with Nickel are free: Nickel takes no share of tips. Stripe's card processing still applies to every tip.
- A night counts as a show once at least 3 asks are made. Nights with fewer asks, like a sound check, don't count.
- After the third show the band is on the Free plan automatically. We never start charging a monthly fee unless you choose House Band.
- One set of free shows per band. We may end it for bands that game it, for example by opening several band accounts.
The service
- We work hard to keep Nickel running, but it's provided “as is”. It may sometimes be unavailable or have bugs, and we may change or stop features.
- To the extent the law allows, Nickel isn't liable for indirect losses or lost profits, and our total liability to you is limited to the fees you paid us in the 12 months before the claim (or C$100 if that's more).
- Nothing in these terms takes away rights you have under consumer protection law.
Nickel belongs to us
- Nickel's software, design, name, logo, wording, videos and demos belong to Nickel and are protected by copyright and other laws. Using Nickel doesn't give you any rights to them.
- Don't copy, scrape, reverse-engineer or resell any part of Nickel, use automated tools to collect data from it, or use it to build a competing product.
- Your band's songs, photos and words stay yours (see “What you post”).
Privacy
How we handle your information is explained in our Privacy Policy.
Where Nickel is available
- Nickel is offered to bands based in Canada. Bands outside Canada can't register yet. We hope to expand to more countries soon after our launch in Canada.
- Anyone at a band's show can ask for songs, wherever they're from. If you use Nickel from outside Canada, you do so on your own initiative and you're responsible for following the laws where you are.
Changes and law
- We may update these terms. If a change matters, we'll update the date above and tell account holders before it takes effect. Using Nickel after that means you accept the new terms.
- These terms are governed by the laws of Ontario and of Canada that apply there.
- Contact: hello@playnickel.com, or by mail to Jordan MacKenzie, Nickel, 107-1025 King St E #3174, Cambridge, ON N3H 3P5.