Nickel (playnickel.com) is run by Jordan MacKenzie in Cambridge, Ontario, Canada (“Nickel”, “we”). This policy explains what we collect, why, and the choices you have. We follow Canada's privacy law (PIPEDA) and anti-spam law (CASL).
The short version
- You can ask a band for a song without an account. We don't ask for your email to do that.
- What you type on an ask (your name and any dedication) is shown to the band and on that night's board.
- We never sell your information, and we don't run ads or ad trackers.
- Card and bank details go straight to Stripe. We never see or store them.
- You can ask us to see, fix or delete your information at any time.
- Nickel is a Canadian service, and we handle your information under Canadian law wherever you're visiting from. Our database is hosted by Supabase in the United States (see (see “Who else handles your information” below)ldquo;Who we share it with(see “Who else handles your information” below)rdquo; below).
What we collect
When you ask for a song (no account needed)
- The name and dedication you type, the song, and the time. The band sees these; the name and dedication also show on that night's board for everyone in the room.
- Reactions and reports you send, and whether a message was hidden.
- A random device ID stored in a cookie on your phone. We use a scrambled (hashed) version of it to apply limits (for example, 3 asks every 10 minutes), to stop abuse, and to show you which asks are yours. It isn't your name, number or email.
If you make an account
- Your email, password (stored encrypted by our login provider), and the name you choose.
- If you sign in with Google instead: Google shares your name, email address and profile picture with us, and you see this on Google's screen before you agree. We don't get your Google password.
- Anything you add to your profile: photo, what you play, city, bio, availability, links and other projects. If you're in a band, this profile is public on that band's page. Your email never is.
- Bands you follow, your Stub Book of nights, your show ratings (bands see an average, never who rated what), and messages you send or receive in Nickel.
- Whether you agreed to get news by email, with the wording you saw and when.
If you run a band
- Your band page (name, logo, bio, socials, colour, upcoming shows), jukebox (song list), nights, and the asks and tips they received. Your band page is public.
- Who's in the band and who can manage Backstage.
- For tips: an ID for your band's Stripe account and a record of each tip (amount, fees, status). Stripe collects the identity and bank details it needs to pay you, under its own privacy policy.
- If we send your band a personal demo link: when it was opened, and whether someone tried Backstage, sent a test ask or tapped sign up. Nothing about the phone, its location or its IP address.
Automatically
- Simple counts of how Nickel is used: that a phone opened a band's night (once per phone per night, using the same scrambled device ID as above), that a tip was started, and visits to our pages for bands. No IP address, no location, and nothing that names you.
- Cookies that keep you signed in and hold the device ID above, plus small bits of storage on your phone (like the name you last typed). No advertising or cross-site tracking cookies.
- Our hosting providers keep standard technical logs (such as IP address and browser) for security and troubleshooting. We don't store IP addresses in our own database.
How we use it
- To run Nickel: show jukeboxes and boards, deliver asks, reactions, shouts and messages, and pay out tips.
- To keep it safe: filter links, phone numbers, threats and (if the band chooses) swearing; handle reports; prevent spam and fraud.
- To email you only what you've asked for. Sign-in emails and alerts you turn on aren't marketing. Marketing email needs your opt-in, and every one has an unsubscribe link.
- To understand how Nickel is used, with counts rather than individual profiles.
Who we share it with
We share information only as needed to run Nickel:
- The band and the room: your asks and what you choose to make public.
- Service providers that process data for us: Supabase (database, logins, file storage), Vercel (hosting), Stripe (payments and payouts), Resend (email), Cloudflare (domain, email routing and bot protection), GitHub (encrypted weekly backups) and Sentry (error reports, with names, emails and device IDs removed).
- The law: if we're legally required to, or to protect people from harm.
When a band page shows the band's videos or music, their pictures load from that service (YouTube, Spotify or SoundCloud), which can see your device's IP address, as any website you visit can. Tapping one opens that service under its own privacy policy.
Some of these providers store data outside Canada, including in the United States, where it may be accessible to authorities under local law. We choose providers that protect it to a comparable standard.
Signing in with Google
If you choose “Sign in with Google”, we ask Google only for your basic profile: your name, email address and profile picture. We don't ask for, and can't see, your Gmail, contacts, calendar, Drive or anything else in your Google account.
- How we use it: to create your Nickel account, sign you in, and fill in your name. Your email is how we recognise your account and is never shown publicly.
- Where it's stored: with your account at our login provider, Supabase, until you delete your account.
- Sharing: we don't sell it, share it with advertisers, use it for ads, or use it to train AI models. It goes only to the service providers listed above that run Nickel.
- Removing it: delete your account from Your account, or email us. You can also remove Nickel's access at any time from your Google Account under Security → Third-party connections.
Nickel's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.
How long we keep it
- Your account and profile: until you delete them. Deleting your account removes your profile, follows, ratings, Stub Book and messages.
- Asks and night history: kept so bands can see their past shows. If you delete your account, asks you sent stay in the band's history but are no longer tied to you.
- Tip and payout records: kept as long as tax and payment rules require.
Your choices and rights
- See, correct or delete your information. Most of it you can edit yourself in Your account; for anything else, email us.
- Turn off messages, block a sender, or unsubscribe from email at any time.
- Clear the data on your phone from the Me tab.
- If you're not happy with how we handled a privacy concern, you can contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Age
Nickel isn't meant for children. You must be at least 16 to make an account.
Changes
If we change this policy in a way that matters, we'll update the date above and tell account holders by email or in the app.
Contact
Privacy questions or requests: hello@playnickel.com, or by mail to Jordan MacKenzie, Nickel, 107-1025 King St E #3174, Cambridge, ON N3H 3P5. Our privacy contact is Jordan MacKenzie, who is responsible for how Nickel handles personal information.